Welcome to Face Forward Med Spa ("we", "us", "our"). These Terms & Conditions (“Terms”) govern your use of our website (faceforwardmedspa.com) (“Site”) and your relationship with us when you access, use or book our services. By accessing or using the Site and/or booking treatments through us, you agree to be bound by these Terms.
1. Services
We provide medical aesthetic treatments and consultations. When you book an appointment via our Site (or via Jane App) you are engaging our services. The details of each treatment (scope, cost, risks, etc.) will be provided at the time of booking or prior to treatment.
2. Bookings & Payments
* You may book services via the Jane App scheduling system or through our contact form on the Site.
* Payment terms, deposits, cancellation policies, and any special terms will be specified at the time of booking.
* We reserve the right to cancel or reschedule appointments due to practitioner availability, emergencies or other reasons, and will endeavour to give you reasonable notice.
3. Your Obligations & Representations
By using the Site and/or booking with us you represent and warrant that:
* all information you provide (via contact form, Jane App or otherwise) is true, accurate and complete;
* you will update us promptly of any changes to your personal details or health status that may affect provision of services;
* you will comply with all pre-treatment and post-treatment instructions we provide;
* you will use the Site in accordance with these Terms and applicable law.
4. Data Collection & Privacy
4.1 What we collect
* When you submit a contact form on our Site, we collect the information you provide (such as name, email address, phone number, message).
* When you book via Jane App, the data you submit in that system (such as appointment details, health or consent information) is collected and processed by Jane App (subject to their terms and privacy policy).
* We have Google Analytics installed on the Site to collect anonymised usage data (e.g., pages visited, session length) in order to improve our Site’s performance and user experience.
* We do not collect other categories of personal data via the Site unless you submit it (e.g., via booking or contact form).
4.2 How we use the data
* To respond to your enquiry via the contact form.
* To schedule, manage and provide your booked services (via Jane App).
* To send you appointment confirmations, reminders or other communications related to the services you request.
* To analyse Site usage via Google Analytics to improve our Site and services (data is anonymised).
* As required by law or regulatory authorities.
4.3 Data sharing and third parties
* Data entered in Jane App is processed by Jane App according to their policies; we recommend you review Jane’s privacy policy.
* Google Analytics data is aggregated and anonymised; we do not share personally identifiable information with Google.
* We will not sell or rent your personal data to third parties.
4.4 Data retention
We will retain your personal data for as long as needed to provide our services, comply with legal obligations, resolve disputes and enforce our policies. Details specific to Jane App and analytics data retention are governed by their respective policies.
4.5 Your rights
Depending on your jurisdiction and applicable law, you may have the right to access, correct, delete or restrict processing of your personal data. To exercise any such rights, please contact us at [insert contact email].
5. Website Use & Cookies
* The Site is provided for your personal, non-commercial use.
* You must not use the Site in any unlawful or prohibited way (including attempts to gain unauthorised access).
* We may use cookies, tracking pixels, and similar technologies (e.g., via Google Analytics) to monitor Site performance and user experience.
* By using the Site you consent to our use of cookies as described above and in our Privacy Policy.
6. Intellectual Property
All content on the Site (text, images, graphics, logos, design) is the property of Face Forward Med Spa or its licensors and is protected by copyright, trademark and other intellectual property laws. You must not reproduce, distribute or create derivative works without our prior written consent.
7. Disclaimers & Limitation of Liability
7.1 No medical advice
The content on the Site is for informational purposes only and does not constitute medical advice. Treatment options should always be discussed with your practitioner in a consultation.
7.2 Limitation of liability
To the fullest extent permitted by law, Face Forward Med Spa (and its owners, directors, employees, agents) will not be liable for:
* any indirect, incidental, special or consequential losses;
* any loss of profits, revenue or goodwill;
* any personal injury, health complications or adverse outcomes from treatments (such risks should be discussed during consultation).
Our total aggregate liability to you in respect of any claim arising out of or relating to these Terms or the Site is limited to the amount you have paid us for the specific service giving rise to the claim (if any).
8. Termination
We may suspend or terminate your access to the Site or our services at any time for any reason (including breach of these Terms) and without notice. Upon termination, the provisions of these Terms which by nature survive (e.g., intellectual property, limitation of liability) will continue in full force.
9. Changes to Terms
We may update these Terms from time to time. The updated version will be posted on the Site with a revised “Effective Date”. Continued use of the Site or booking of services constitutes acceptance of the updated Terms.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute, controversy or claim arising out of or in connection with these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of Ontario.
11. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Face Forward Med Spa
Email: faceforwardwj@gmail.com
Thank you for choosing Face Forward Med Spa. We look forward to helping you feel confident, radiant and empowered.